14-day first-payment guarantee
You may request a full refund of your first Team or Agency payment within 14 calendar days of the original purchase. The guarantee is limited to one first-payment refund per customer or organization.
Renewals and cancellations
Subscriptions renew monthly until canceled. You can cancel at any time and retain paid access through the end of the current billing period. Renewal payments are normally non-refundable, except for duplicate charges, unauthorized payments, or where required by law.
Service problems
If a material product defect prevents normal use and we cannot resolve it within a reasonable time, we may issue a full or prorated refund. Refunds are not available for campaign spend, analytics outcomes, or third-party platform charges.
How to request a refund
Submit the support form with the email used at checkout, the approximate payment date, and the reason for the request. Do not include card or bank details. We normally review complete requests within five business days.
How refunds are paid
Approved refunds are returned through Paddle, our payment and merchant-of-record provider, to the original payment method. Financial institutions may need additional time to post the funds. This policy does not limit mandatory consumer rights.